Returns & Refunds
At Back Yard King BBq customer satisfaction is at the heart of everything we do. We want you to feel confident in your purchase and proud of your smoker or grill. While we build our products to last, we understand that situations may arise where you need to return an item or request a refund. This policy is designed to make the process clear, fair, and hassle-free.
1. Eligibility for Returns
To qualify for a return, certain conditions must be met:
=> Return Period: You may return eligible items within 30 days from the date of delivery.
=> Product Condition: Items must be unused, in original condition, and returned in their original packaging.
=> Proof of Purchase: A valid receipt or order number is required to initiate a return.
=> Exclusions: Customized or special-order items are not eligible for returns unless defective.
2. Refund Policy
We are committed to ensuring that any valid refund request is processed smoothly and fairly.
=> Full Refunds: Granted when the product is returned in unused, original condition within the 30-day return window.
=> Partial Refunds: May be issued for items that show signs of use, damage not caused by shipping, or missing parts.
=> Non-Refundable Items: Gift cards, clearance items, and custom-built products cannot be refunded.
=> Refund Processing Time: Refunds are processed within 7–10 business days after we receive and inspect the returned product.
Refunds are issued back to the original payment method used at checkout.
3. Return Shipping
Return shipping responsibility varies by situation:
=> Defective or Wrong Item Sent: We cover all return shipping costs.
=> Customer’s Choice Return (e.g., change of mind): The customer is responsible for return shipping costs.
=> Packaging Requirement: Returned items must be securely packaged to avoid damage during transit.
We recommend using a trackable shipping method for all returns.
4. Damaged or Defective Products
If your order arrives damaged or defective, we will resolve the issue promptly.
=> Report Immediately: Contact our support team within 7 days of delivery.
=> Proof Required: Photos or videos of the damage must be provided for verification.
=> Resolution Options: Depending on the issue, we may send replacement parts, a full replacement product, or offer a refund.
5. Exchange Policy
In some cases, exchanges are available if you prefer a different model or product.
=> Eligibility: Exchanges must be requested within the 30-day return window.
=> Process: Once the original product is returned and inspected, the new product will be shipped.
=> Cost Difference: Any price difference between the exchanged items will be adjusted accordingly.
6. How to Initiate a Return or Refund
The process is simple and straightforward:
=> Step 1: Contact our customer support team via email, phone, or our website contact form.
=> Step 2: Provide your order details, proof of purchase, and reason for the return or refund request.
=> Step 3: Follow the instructions provided by our team for packaging and shipping the item back.
=> Step 4: Once we receive and inspect the product, we will confirm your refund, replacement, or exchange.
7. Customer Support
Our customer support team is here to guide you through the returns and refunds process with clarity and care. You can reach us at:
=> Email: [info@backyardkingbbq.com]
=> Contact Form: Available on our website
8. Our Commitment
At Back Yard King BBq we are dedicated to standing behind our products and supporting our customers. Our Returns & Refunds policy ensures that your investment is protected and that you always feel confident when purchasing from u